Workplace Violence & Harassment
The following topics are covered in this program
- Definitions
- Unacceptable Behaviours
- Impact of Violence & Harassment
- Legislation
- Interpersonal Conflict
- Dealing with Situations
- Work Alone
- Domestic/Family Violence
- Reporting
- Creating a Positive Work Environment
- Conflict Resolution
- Rights & Responsibilities
WHAT IS VIOLENCE?
from the Occupational Health & Safety Act (OHSA)
“Workplace Violence” means,
a)the exercise of physical force by a person against a workerin a workplace that causesor could cause physical injury to the worker,
b) an attempt to exercise physical force against a worker in a workplace that could cause physical injury to the worker.
c) a statement or behaviour that it is reasonable for a worker to interpret as a threat to exercise physical force against the worker, in a workplace, that could cause physical injury to the worker.
OHSA.
“Workplace Harassment” means,
a) engaging in a course of vexatious comment or conduct against a worker in a workplace that is known or ought reasonably to be known to be unwelcome.
or
b) workplace sexual harassment.
“Workplace Sexual Harassment” means,
a) engaging in a course of vexatious comment or conduct against a worker in a workplace because of sex, sexual orientation, gender identity or gender expression, where the course of comment or conduct is known or ought reasonably to be known to be unwelcome, or
b) making a sexual solicitation or advance where the person making the solicitation or advance is, in a position to confer, grant or deny a benefit or advancement to the worker and the person knows or ought reasonably to know that the solicitation or advance is unwelcome.
Definition from Canadian Center for Occupational Health & Safety
Bullying is seen as acts or verbal comments that could ‘mentally’ hurt or isolate a person in the workplace.
Usually involves repeated incidents or a pattern of behaviour that is intended to intimidate, offend, degrade or humiliate a particular person or group of people.
Unacceptable Behaviours
Verbal
- Screaming or yelling
- Insults & name calling
- Swearing & using offensive language
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- Using a disrespectful tone of voice
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- Mocking or mimicking someone
Non-Verbal – Body Language
- Sneering, smirking or a cocky smile
- Staring or glaring
- Turning away from someone before they have finished speaking.
- Crossing arms aggressively
- Finger pointing
- Making little or no eye contact
- Throwing temper tantrums
Psychological Behaviour
- Dismissing someone’s thoughts or experience.
- Character assassination
- Cyber bullying
Group Behaviour
- Turning others against someone.
- Excluding or isolating someone socially.
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- Spreading malicious rumours, gossip, or innuendo that is not true.
Supervisor Behaviour
- Applying a different standard.
- Excessive criticism.
- Removing responsibility for being too competent.
- Applying impossible
OHSA
What is NOT harassment
A reasonable action taken by an employer or supervisor relating to the management and direction of workers or the workplace.
Impact of Violence & Harassment
Violence
- Can cause Physical & Psychological Injury
- Death
Emotional Harassment
- These effects are often minimized by others.
- Can be more devastating & longer term than physical abuse.
- Effects may be internalized by the victim.
Impact on victims
- Stress related illnesses
- Irritable, tearful, violent or aggressive
- Self worth/self esteem
- Seen as less competent
- Poor productivity
Impact on workplace
- Increased absenteeism
- Decreased productivity
- Poor morale
- Tension – conflict among staff
Legislation
Employer Duties regarding workplace violence & harassment include:
- Conduct a risk assessment.
- Prepare violence & harassment policies & programs.
- Provide training to workers regarding violence policy & program.
- Take reasonable steps to protect workers from domestic violence in the workplace.
- Develop reporting & investigation measures.
- Workers to be informed in writing of the results of the investigation & any corrective actions
- Develop measures & procedures to report incidents of harassment to a person other than the employer or supervisor, if the employer or supervisor is the alleged harasser.
Quiz #1